Return Policy

Exchange & Return Policy

Photo Metro Foto Source offers a 14-day exchange or refund and/or exchange on most new and non-consumable products. Items must be in the same original new condition, free of visible marks, scratches or defects as received including the manufacturer's original packaging otherwise returns will be subject to a minimum restocking and/or repacking fee. Photo Metro Foto Source reserves the right to determine what the fees will be and can only do so upon receipt and assessment of the item(s). Online orders paid by credit card are subject to a 5% credit card fee.

In-Store Returns

All returns must be accompanied by the original sales receipt and are subject to inspection and return approval by Photo Metro Foto Source Manager.

If refunded by credit card or debit, the original cardholder must be present with the card. Refund will be credited back against the original method of payment or to a Gift Card. Cash purchases over $100 will be refunded by cheque and may take up to 5 business days to process.

Online Customers

If your purchase was made online then you have 10 days from the date received to contact Photo Metro Foto Source to request a Return Merchandise Authorization.

All items returned without an RMA number will be refused and sent back at the customer's expense.

Once the RMA is approved, the customer will arrange for shipping in a timely manner.

Online shoppers also have the option of bringing in the item for an in-store return. See InStore Returns.

Prior to shipping us the item, please call or e-mail our return department.

No refund or exchange of the following items will be accepted:

• Special Orders
• Gift Cards
• Clearance Items
• Open Memory Cards
• Re-furbished
• Printers in which ink or ribbon has been installed
• Sensitized Goods like film, paper, chemistry, batteries, ink cartridges and drones.

Shipping, freight and insurance are not refundable except in the case of an error by Photo Metro Inc.

Please contact our Return Departement:

Photo Metro Foto Source
191 Lakeshore Drive, North Bay, ON, P1A 2B4, Canada
Attention: Store Return
(705) 472-9311
Email: alex@photometro.ca

You will not be eligible for a refund if the product is lost or damaged during the return shipment. Photo Metro Foto Source can not be held responsible for any shipping or brokerage charges for returning the product to us.